Help

Contents

1. 1

   Getting started

   Your account, your first gallery and uploading photos.

   1. 1.1Getting started: your account and first galleryFrom signing up to the link you send your client, in seven steps.
   2. 1.2Uploading photosWhich files we accept, what to do with iPhone photos and how to move a gallery over from Pixieset or Photonesto.
2. 2

   Client galleries

   Links, passwords, design, downloads and what happens after a year.

   1. 2.1Sharing a gallery: link, passwords, QR codeHow to hand a gallery to your client, give guests their own password without some of the frames, and quickly take a gallery offline.
   2. 2.2Gallery designA cover in four layouts, a focal point, light or dark background, the gallery language and a welcome note from you.
   3. 2.3Photo downloads and watermarkDownloading the whole gallery, a folder or a single photo, file resolution, and how the watermark works.
   4. 2.4Gallery expiry and archiveA gallery stays live for 12 months after publishing. We remind you before it ends, your client sees a countdown, and restoring it takes one click.
3. 3

   Photo selection and bookings

   Clients pick the frames to edit and book sessions straight into your calendar.

   1. 3.1Client photo selection and the Lightroom listYour client marks frames with a heart, adds notes and sends the selection, and you paste the list of file names into Lightroom.
   2. 3.2Session bookingsYour client picks a free slot in your calendar, you confirm within 48 hours, and cancelling is a link in the email.
4. 4

   Account, billing, privacy

   Plans, storage add-ons, cancelling, GDPR.

   1. 4.1Account and billingPlans, 10 GB add-ons, Pauza for the quiet season, yearly billing, discount codes, referrals, cancelling and deleting your account.
   2. 4.2Privacy and GDPRWhere your photos are stored, who is the controller of your clients’ data, what we don’t do and what SilverAlbum support can see.
5. 5

   For your clients

   An article you can send to the couple along with the link.

   1. 5.1How to open a gallery from your photographerA short guide for clients: opening the gallery, downloading photos to your phone and choosing photos for editing.